Update

How do you handle adverse outcomes?

Research shows that the way in which you communicate with a patient when something has gone wrong is one of the key factors in deciding if a patient will make a complaint or consider a claim. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation.

Most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation

Mastering Adverse Outcomes is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims. Topics covered include how to communicate with patients when something has gone wrong, and the cultural and legal implications of expressing regret.

Benefits of attending:

Earn 3 CPD points per workshop
Free for MPS members to attend. €175 for non-members.

The latest dates are now available:

25.09.2014 - 14.00 – 17.00
River Lee Hotel, Cork

03.10.2014 - 14.00 – 17.00
Crowne Plaza Blanchardstown, Dublin

11.10.2014 - 14.00 – 17.00
Crowne Plaza Dublin Northwood, Dublin

21.11.2014 - 09.30 – 12.30
Crowne Plaza Blanchardstown, Dublin

25.11.2014 - 09.30 – 12.30 or 14.00 – 17.00
Crowne Plaza Blanchardstown, Dublin

To book your place visit www.medicalprotection.org/ireland/ workshops or call +44 (0)113 241 0696

MPS General Practice Conference 2014:
Spotlight on Risk

Saturday 13 September 2014
The Convention Centre, Dublin

Cost: €75 for GP MPS members
€40 for GP Trainees, Practice Managers and Practice Staff

Now in its third year, our annual conference for GPs and the primary care team will put the focus on top risks in practice and offer practical advice on how to manage these risks.

Understanding the medicolegal and ethical problems you face on a day-to-day basis is vitally important, and you need to know how to quickly and efficiently deal with them when they arise. This one day conference will cover key topics including:

Working Together as a Team
Shared Decision Making
The Importance of Open
Communication
Developing a Safety Culture in Your Practice
Prescription for Happiness
When Things Go Wrong.

For more information about the conference and to secure your place please visit the MPS website: www.medicalprotection.org/ireland/gp

Guiding you through the claims process

Following member feedback, MPS has launched a new way of supporting members when they receive a clinical negligence claim. Designed to provide you with an efficient and informative service, the new process will streamline the experience for members who find themselves on the receiving end of a claim. A new Claims Guideprovides clear information about how MPS can help, and explains the legal process step by step.

Look out for more details in the September edition of Casebook.

MPS on tour...

On 10 May, MPS presented an interactive role play, ‘Doctors in the Dock,’ at the ICGP Annual Conference.
In May, MPS ran a series of ‘Taking control of your risk’ roadshows for members of the general practice team in Cork, Sligo and Galway. The roadshows provided members with an insight into some of the reasons why patients sue, and what can be done to reduce the risk of it happening to you.

Infection control - time for a clean sweep? »