To help us comply with data protection and privacy requirements, please ensure that any personal or patient information is appropriately anonymised or redacted before documents are submitted to Medical Protection.
If you need to send us documents containing information which may identify a patient or other third party, please ensure that any redaction or anonymisation is carried out so that the information cannot be read or reinstated.
Here are some examples of information you should redact or anonymise before submitting documents to us:
When redacting confidential information in a paper document, use a method that permanently obscures the information, such as an opaque black redaction marker. The document should then be carefully checked to ensure that the redacted information cannot be read on the original document or when copied or scanned.
If a physical document is sent to us and it has not been redacted or anonymised, we will return it to you advising of the reason, asking you to return it to us redacted. The exception to this is any document sent under legal privilege to a qualified solicitor or legal executive, required in connection with anticipated or ongoing litigation or in the context of legal advice.
Redactions made to electronic documents can sometimes be reversed if they have not been applied correctly. Before submitting documents to us, ensure that redactions are permanently applied using appropriate PDF or document redaction tools, and save the redacted version as a new document before sending it.
If an electronic document is sent to us and it has not been redacted or anonymised, we will delete it and inform you we have done so, asking you to resend it redacted. The exception to this is any document sent under legal privilege to a qualified solicitor or legal executive, required in connection with anticipated or ongoing litigation or in the context of legal advice.
Give us a call or submit a query online.