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Medical Protection understands that handling complaints can be complex and stressful. It requires time and commitment when individuals may be feeling vulnerable. Investing time and getting it right can help resolve issues quickly and avoid escalation.
Read moreOne of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm.
Read moreThis two and a half hour eLearning course is divided into nine modules of interactive content. It features interviews with leading experts working with the Mental Capacity Act.
Read moreMrs A, was admitted for a triple coronary artery bypass graft operation for her NSTEMI. She had a past medical history of thoracic (T9-T10) spinal fusion for fractures secondary to a viral illness more than 20 years ago.
Read moreNon-therapeutic circumcision of male children is carried out for religious or ritual reasons and is generally not available on the NHS.1 There is also a significant issue related to the appropriateness of the facilities in which the operation is carried out and a lack of formal training and certification in circumcision.
Read moreIt goes without saying that strong leadership is vital to ensuring the stability and success of healthcare systems. But the value of followers in challenging this leadership is just as great, say Mr Andrew Gibbons and Ms Danielle Bryant.
Read morePatients who are kept informed about their condition and are involved in deciding on the appropriate treatment are more likely to comply with the treatment you suggest, and less likely to complain if things go wrong.
Read moreThe medical consultation is a challenge to both doctor and patient, whether in the community or in hospital. The need for more detailed discussions with patients, along with their increasing autonomy and right to make choices in relation to their clinical care and treatment, has affected the traditional role of the doctor-patient relationship. This has made maintaining appropriate professional boundaries in the doctor-patient consultation more challenging, however, the guidance from national and regulatory bodies is clear that it is always the health professional's responsibility to do so.
Read moreThis video looks at a scenario where a patient brought a claim against three GPs in the same surgery, and how understanding the varied claims enabled us to support the doctors throughout the whole process.
Read moreDr W faces a regulatory hearing after a delayed diagnosis – find out how record-keeping helped the defence.
Read moreHere we look at some of the characteristics commonly associated with a professional person; as a doctor, these are perhaps the minimum expectations patients have of you.
Read moreMedical Protection welcomes the insights which can be drawn from the General Medical Council’s (GMC) ‘State of Medical Education and Practice in the UK’ 2015 report.1 The report highlighted that of 2,750 complaints that the GMC investigated in 2014, 1,428 closed without further action. This means that more than half of all complaints that the GMC investigated closed with no further action on the practitioner. It was also reported that the average GMC case length was 6.2 months.
Read moreTo assist doctors in reducing their exposure to these risks, Medical Protection has developed a one-day Risk Management Masterclass. Each interactive and practical session is tailored to the needs of your specialty. The programme aims to enhance delegates’ skills in achieving more effective consultations.
Read moreWatch our introductory video for the Striking a Balance campaign which MPS is leading to control the rising cost of clinical negligence.
Read moreBack pain, paraplegia and a series of complaints – how Medical Protection helped at every step.
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