MPS advisers answer real dilemmas from the advice line.

GPs are the most discussed group on NHS Choices; here are some tips to use patients’ comments to your advantage.

In her last column, our columnist Laura Davison, talks about her experiences of being a new GP.

The Scottish Government is exploring the possibility of a no-fault compensation scheme – here Gareth Gillespie looks at how it works in Sweden

Following your feedback, Medical Protection has launched a new way of supporting you if you receive a clinical negligence claim. MPS medicolegal adviser Dr Sam Godwin explains what the changes mean

This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement.

Handover is a critical time when things can go wrong. Dr Pallavi Bradshaw, MPS medicolegal adviser, shares advice on what information should be handed over to the team coming on, while highlighting the importance of good communication.

In 2007 Clare Bowen’s five-year-old daughter Beth died during surgery at a hospital in the UK. Here she tells her story to Sara Dawson – and relays her hopes that it will reduce the likelihood of such an incident happening again

Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

Sir Robert Francis QC is heading up an independent review into creating the open and honest reporting culture in the NHS.

Medicolegal adviser and MPS spokesperson, Dr Pallavi Bradshaw, outlines the various tactics employed by the press and what to do if you become involved in a media story.

The Clinical Communication Programme (CCP)

A highly intensive interpersonal skills training programme which greatly enhances doctor-patient communication and creates significant behavioural and attitudinal change.

The care.data programme has been subject to intense media coverage and scrutiny. GMC Chairman Professor Sir Peter Rubin looks at what doctors can disclose and in what circumstances.

Professionalism can be hard to define and even harder to teach. Dr Mark Dinwoodie, Head of Member Education at MPS, highlights some practical tips to encourage professionalism in trainees.